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Customer Contact Center Manager. (m/f). em Lisboa
Grupo Egor
Lisboa
Vaga de emprego como Customer Contact Center Manager. (m/f). em Lisboa, na empresa Grupo Egor. Veja os detalhes abaixo e candidate-se.
Detalhes da Vaga
COMPANY
Multinational organization with a global presence and a strong focus on excellence, innovation, and sustainable growth.
CANDIDATE
The professional to be recruited will be responsible for:
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Ensuring the implementation and operational management of the Customer Contact Center (L1 support), guaranteeing its efficient day-to-day functioning;
- Defining and managing the CCC service model, scope, processes, and performance;
- Managing and overseeing external service providers, including contracts, SLAs, and KPIs;
- Defining, monitoring, and optimizing operational KPIs, namely First Contact Resolution, response and resolution times, customer satisfaction, backlog, and contact volume;
- Recruiting, onboarding, developing, and leading internal and external Contact Center teams;…
Publicada em: 05/07/2026